Refund policy

We want you to be happy with your purchase. Please review our return and refund policy carefully before placing an order.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused, undamaged, and in its original packaging

  • Proof of purchase is required

  • Items showing signs of use, wear, or damage are not eligible for return

Non-Returnable Items

For hygiene and quality control reasons, the following items cannot be returned:

  • Used items

  • Items damaged due to misuse or normal wear

  • Items returned without original packaging

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Include clear photos of the issue so we can review it quickly.

Once approved, we will offer a replacement or refund where applicable.

Refunds

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days.
Shipping fees (if applicable) are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective or incorrect.

Contact Us

For any return or refund requests, please contact us using the details below:

📧 Email: bangsnovia4@hotmail.com
📞 Phone: +1 240 937 5966