FAQs

What products do you sell?

We sell physical phone accessories, including phone cases designed to protect and support everyday device use. Each product page lists compatibility details and product features.

Which phones are your cases compatible with?

Each product page clearly states which phone models the case is compatible with. Please make sure to select the correct model before placing your order.

Where do you ship to?

We currently ship to:

• United States

• United Kingdom

Estimated delivery times are listed in our Shipping Policy.

How long does shipping take?

• United States: 3–7 business days

• United Kingdom: 4–8 business days

Delivery times are estimates and may vary due to carrier delays or holidays.

Will I receive tracking information?

Yes. All orders are shipped with tracking. Once your order is dispatched, you will receive tracking details via email.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.
Once an order has been processed or shipped, changes may no longer be possible.

What is your return policy?

We accept returns within 14 days of delivery for unused items in original packaging.
For full details, please review our Return & Refund Policy.

What should I do if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the issue. We will review and assist with a replacement or refund where applicable.

How can I contact customer support?

You can reach us using the following details:

📧 Email: bangsnovia4@hotmail.com
📞 Phone: +1 240 937 5966

Our support hours are Monday–Friday, 9:00 AM–5:00 PM (EST). We aim to respond within 24–48 business hours.